Privacy Policy

Psychological Service

As part of providing a psychological service to you, Minding Mum will need to collect and record personal information from you that is relevant to your current situation. This information will be a necessary part of the psychological assessment and treatment that is conducted.

Purpose of collecting and holding information

The information is gathered as part of the assessment, diagnosis and treatment of the client’s condition and is seen only by the psychologist. The information is retained in order to document what happens during sessions, and enables the psychologist to provide a relevant and informed psychological service.

Access to Client Information

At any stage you as a client are entitled to access to the information about you kept on file, unless the relevant legislation proves otherwise.

Confidentiality

All personal information gathered by the psychologist during the provision of the psychological service will remain confidential and secure except where:

  1. It is subpoenaed by a court; or

  2. Failure to disclose the information would place you or another person at serious and imminent risk; or

  3. Your prior approval has been obtained to

    a) Provide a written report to another professional or agency. e.g. a GP or a lawyer; or

    b) Discuss the material with another person, e.g. a parent or employer.

In circumstances where the psychologist is concerned about your welfare and is unable to contact you, permission is provided for the psychologist to contact your emergency contact person, your GP, or emergency service providers.

Provision of Telehealth services

Where appropriate the service may be provided by telephone or videoconferencing. The laws that protect the confidentiality of medical information also apply to Telehealth. You are responsible for the costs associated with setting up the technology needed so you can access telehealth services. Minding Mum will be responsible for the cost of the call to you and the cost associated with the platform used to conduct telehealth services. Sessions are not to be recorded by client or psychologist. The privacy of any form of communication via the Internet is potentially vulnerable and limited by the security of the technology used. To support the security of your personal information this practice uses Zoom, Cliniko, Squarespace, and Gmail. A telehealth consultation may be subject to limitations such as an unstable network connection, which may affect the quality of the psychology session. In addition, there may be some services for which telehealth is not appropriate or effective. Your psychologist will consider and discuss with you the appropriateness of ongoing telehealth sessions.